Payments and Security

All prices listed are in AU$.

We accept payment by credit card (Visa, Mastercard or Bankcard).

Some people are reluctant to provide their card details on the internet. We have taken every precaution to ensure that your credit card and personal details are secure. We never see or store your credit card number on our website – payment is strictly between you and our bank (National Australia Bank). You can tell that you are in a secure site in a couple of ways – there will be a padlock next to the address bar at the top of your screen and the address in the address bar will show “https” instead of the normal “http” the “s” standing for secure.

If you are still uncomfortable about entering your credit card details on the internet, please contact us by phone or email.

Terms and Conditions

• Goods will be despatched within three business days upon confirmation of payment.
• All prices quoted are in Australian dollars and include Goods and Services Tax (GST).
• All prices of products exclude postage – postage will be calculated at check-out
• ethiopia.com.au will accept returns in accordance with the ‘Returns Policy’ described below.

Postage and Delivery

Our products are stored in Melbourne, Australia. We aim to process all orders within three business days of receipt of payment confirmation, by which time you will be sent a confirmation email confirming that your order has been despatched. Please allow two to five business days from despatch for delivery within metropolitan areas, five to ten days for rural and remote areas, and longer for international deliveries.

Postage costs are calculated according to the delivery location and size/weight of the parcel.

Orders for delivery within Australia will be sent using Australia Post. You can choose to receive your parcel by regular post, Express Post or Express Post Platinum. Please note: Australia Post offers a tracking system on Express Post Platinum only in the event that a parcel is not delivered. Goods using regular post or Express Post cannot be tracked.

All international Orders will be sent using Australia Post Express Courier International service. We will contact you regarding the cost of shipping.

If you want to collect your goods rather than receive them by post please phone us on 9417 3419 to arrange a suitable pick-up time. You will need to select the ‘Pick-up Melbourne’ option in the delivery method at check-out to ensure that you are not charged for postage.

Product Availability

ethiopia.com.au tries to ensure that the products displayed on our website are in stock. However, an ordered product may be out of stock by the time the order has been processed. If we are unable to fulfil your order we will contact you within two business days to let you know that the products are unavailable.

If you need any assistance in ordering from the website or need any further information about ethiopia.com.au, telephone us between 9.30 a.m. to 4.30 p.m. Monday to Friday (Australian Eastern Standard Time).

Depiction of goods and colours on the internet

We want you to be happy with your purchase and we have tried to accurately represent all products in the photographs on our website. However, colour variations can occur due to differences in computer monitors. Also, because of the handmade nature of our products, there is sometimes slight variation between products. We clearly describe each item but sometimes measurements and colours can vary. This makes each piece truly individual and represents the character of the artisan who made it.